One of our Dispute Operations team members will contact you if a client disputes an invoice or payment. They will help you work through a way to resolve it.
You may be asked to provide information regarding the disputed payment, including:
- Cardholder email
- Invoice number
- Invoice copy
- Records of correspondence with customer
If you have any questions, chat with us through Live chat in the app (Tap More, Help, Chat in the app or go to our Support Center and click Chat with us at the bottom)
Contact us if you also want an update on a current disputed invoice or payment.