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Android Email Functionality - Issues Sending Invoices

If you are experiencing difficulties with sending your invoice through email, you will want to make sure that the Invoice2go app is set up and correctly linked to the email app on your device.

Enable permissions for your Invoice2go and email app:

  1. Go to your phone Settings
  2. Tap on Apps / Application Manager
  3. Find your Email app (Mail, Gmail, or whichever you prefer using to send invoices)
    • Tap See all apps to expand the view
  4. Tap on Permissions
  5. Toggle On the permissions for all items
  6. Go back and repeat for the Invoice2go app

Set your default email app:

  1. Go to your phone Settings
  2. Tap on Apps / Application Manager
  3. Find your Email app (Mail, Gmail, or whichever you prefer using to send invoices)
    • Tap See all apps to expand the view
  4. Tap on Advanced
  5. Tap on Open by default
  6. Tap on Clear Defaults
  7. The next time you send an invoice through Invoice2go, it will prompt you for the email app you wish to use. Choose the email you want to use, and it will open that account each time you send an invoice. 

Here are a few more helpful tips: 

  • Ensure that the invoice isn't going to a Junk or Spam folder by recommending your clients to add your email address to their recognized sender's list
  • Make sure the client's email address is entered accurately, without any typos
  • Try sending yourself a test invoice by adding your own email address to the Send To field.  Are you able to receive the invoice?
  • Make sure your Invoice2go app and your email app are both fully updated to the latest versions
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